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Our shop is a specialty coffee store that follows the "order-to-roast" style, where we accept orders directly from customers and begin roasting. Currently, we offer the option to place orders for in-store pickup or shipping.
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Yamato Express and Japan Post are currentry collaborating on delivery services.
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Please contact us promptly upon receiving the goods. Please note that we may not be able to accept returns, except in cases where the product is defective. Thank you for your understanding.
¡ÚReturn Policy¡Û
Generally, as coffee and baked goods are food items, returns are not accepted. However, this policy does not apply in the case of damage upon arrival of the goods.
¡ÚReturn Deadline¡Û
Returns must be requested within 7 days of product arrival. We will bear the responsibility for "defective products or mistakes made by our company." In the event of accidents such as damage during delivery, please contact us. We will promptly send a new product at our expense, covering both shipping and handling fees.
¡ÚEligible for Returns¡Û
In the case of "defective products or mistakes made by our company"
¡ÚCompensation Range¡Û
Within the scope of the product price
¡ÚReturn Period¡Û
If contacted within 2 days of purchase, a refund is possible.
¡ÚReturn Procedure¡Û
Please request a refund via email. We will transfer the purchase amount to the designated account within 7 days of the request.
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If the product is defective, we will bear the responsibility.
You can make payment at the "post office" using the enclosed Yucho (postal savings) transfer form included with the product. There is no payment handling fee. Please make the payment within 14 days of arrival.
* This service is not available for first-time customers.
For the first purchase, it will be "Cash on Delivery" with Yamato Transport. After that, depending on your usage, you can switch to using Yucho (postal savings) transfer.
Copyright¡§Midou Coffee Roasters. All right Reserved.2010